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Beware of Sit-4-Less Misleading Adverts

I spend a lot of time at my desk, so I bought a decent Aeron chair from Sit-4-Less. Don't make the same mistake.

When they say a chair is "fully loaded", it doesn't mean the same thing that it does to Herman Miller. Ideally, you get all the various adjustments plus some sort of back support. Sit-4-Less appears to strip the back support and still label the chairs "fully loaded", without discounting for that fact.

They also shipped me a torn up box with an allen wrench taped to the inside and no screws. Makes it kind of hard to sit in since there's no way to attach the back, minus pieces of course. Their first response was "Did you lose the screws?" The best way to establish rapport with the customer is definitely to go on the offensive. I have screws coming, but they say that they won't include the back support, one of the reasons I ordered the damn thing in the first place.

Looks like a dispute on the credit card charge until they take the return or refund me some money. Bottom line: buying on eBay doesn't look so bad any more.

Update: never received screws. AMEX dispute shows a slipe to some guy in Oklahoma. I hope he enjoys the gift of chair parts.

Update 2: still no action

Update 3: 9 months later, I receive screws! Obviously they've come up with a unique way to create chair parts requiring a human surrogate mother. I wonder how long for the rest of the chair? Perhaps its elephant surrogates for the bigger pieces. I hear elephants gestate longer.

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