Surreal Sit-4-Less and American Express Dispute
Sorry to hear about your experience with Sit4less. We'd like to get some more information from you and see if we can help with a resolution! If you could contact us at 800-646-4400 x 2, or email at email@example.com, we'd love to help out!
Herman Miller Retail Customer Care
Thank you HM, I will follow up when I'm back in the office. I expect AMEX to once again disregard the broken chair and say "but it's clearnance."
I feel like John Cleese in the parrot sketch. It's passed on...
Sit4Less customer care here, we're sorry you have had a hard time with this order. After we came across your post, we pulled up your order records.
As you mentioned, this was a clearance chair, which is a final sale item. We do show record of a first set of bolts after initial contact - and when those failed to arrive, a second set of bolts was sent out and has been confirmed and signed for.
These bolts should be all you need to sit as comfortable as your pet parrot (hopefully even more-so)!
Let us know if there is anything else that you are missing or if we can help walk you through any questions you have with the assembly. It should be pretty simple unless there is something else missing which we could determine if you walked us through any problems you are having.
Are you missing wheels as well? We don't see any record of a request for wheels. Let us know and we will get some right out to you!
Please email us at firstname.lastname@example.org and we will make sure that your issues are addressed immediately.
Sit4Less.com customer care
It all ends well, as AMEX decided that there wasn't enough evidence that anything had been done by the vendor and refunded my money. Maybe I'll donate the chair parts to a home for old pirates.
What puzzles me is why S4L would post here after looking up my account. Isn't it more sensible to call customers directly rather than posting in blog comments? Curious company that I won't be recommending to anyone.
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